At Radahost, we value your privacy and provide you with full control over your personal data. If you wish to request the deletion of your personal data from our systems, you can do so by following the steps outlined below.
How to Request Data Deletion
To request the deletion of your personal data, please follow one of these methods:
1. Contact Us via Email
You can send a formal request for data deletion by emailing us at [email protected] with the subject line “Data Deletion Request.” In your email, please include:
- Your full name
- The email address associated with your Radahost account
- Details of the data you wish to have deleted
2. Phone Request
Alternatively, you can request data deletion by contacting us at +254 711 362 029. Our customer support team will assist you with the data deletion process.
Processing Your Request
Once we receive your data deletion request, we will:
- Verify your identity to ensure that the request is coming from the rightful owner of the data.
- Process your request within 30 days and delete all relevant personal data from our systems, except for data we are required to retain by law (such as for tax or compliance purposes).
- Notify you once your data has been deleted.
Important Notes
- Data Retention for Legal Obligations: Certain personal information may need to be retained for legal or regulatory reasons, even after you have requested its deletion. In such cases, we will inform you of any data that we are unable to delete and explain the reasons for its retention.
- Impact on Services: Deleting your data may affect your ability to use certain services, such as accessing your hosting account, domain management, or ongoing support. Ensure that you understand the implications of data deletion before proceeding.
Contact Information
For any questions or further assistance with your data deletion request, please contact us:
Radahost
Kileleshwa, Mwingi Road
Nairobi, Kenya
Phone: +254 711 362 029
Email: [email protected]
We are committed to ensuring that you have full control over your personal data and can request its deletion in a simple and transparent manner.