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Radahost®

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Privacy Policy for Radahost

At Radahost, accessible from https://www.radahost.com, we are committed to safeguarding your privacy and ensuring the protection of your personal information. This Privacy Policy explains what personal data we collect, how we use it, and the rights you have in relation to your data when using our website and services.

1. Information We Collect

We collect the following types of information when you interact with our website or services:

1.1 Personal Information
When you sign up for our services, contact us, or interact with our website, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Company Name (if applicable)
  • Billing and Payment Information (including payment methods such as Mpesa, PayPal, Pesapal, or credit/debit card)

1.2 Technical Data
We may also collect information about the devices you use to interact with our website, including:

  • IP Address
  • Browser Type
  • Operating System
  • Location Data
  • Website Usage Data (pages visited, time spent, referral sources)

1.3 Cookies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us to recognize your device, customize content, and improve our services.

For more information, please refer to our Cookie Policy.

2. How We Use Your Information

We use your personal data for the following purposes:

2.1 Service Provision
To provide and maintain our web hosting, web design, domain registration, and other related services, including managing your account, processing payments, and delivering customer support.

2.2 Communication
We may use your email address or phone number to send you updates regarding your account, promotions, technical updates, or to respond to your inquiries.

2.3 Website Improvement
To analyze how users interact with our website, troubleshoot issues, and improve our services and website functionality.

2.4 Legal Compliance
To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:

  • Service Providers: Trusted third-party vendors that assist us in running our website or providing services (e.g., payment processors, hosting providers).
  • Legal Authorities: If required by law, we may disclose your personal information to comply with a legal obligation or protect our rights, property, or safety.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. This includes using secure servers, encryption for sensitive data (such as payment information), and access controls.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements. Once the data is no longer needed, it is securely deleted or anonymized.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You have the right to request corrections if your personal data is inaccurate or incomplete.
  • Deletion: You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
  • Objection and Restriction: You can object to the processing of your personal data or request that we restrict its processing under certain conditions.
  • Data Portability: You have the right to receive your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at [email protected].

7. International Data Transfers

Your information may be transferred to and stored on servers located in different countries. We ensure that such transfers are carried out in compliance with applicable data protection laws and that your data is protected.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We recommend reviewing the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last Updated” date at the top. We encourage you to review this page periodically to stay informed about how we protect your personal information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Radahost
Kileleshwa, Mwingi Road
Nairobi, Kenya
Phone: +254 711 362 029
Email: [email protected]


This Privacy Policy ensures that Radahost remains transparent about how we handle your personal information and commits to protecting your privacy as a valued client.

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