Data Deletion Policy

In line with the Kenya Data Protection Act, 2019, you have the right to request deletion of the personal data we hold about you — subject to certain exceptions, such as data we are legally required to retain for tax or billing purposes.

• Email [email protected] with the subject line “Data Deletion Request”.
• Provide your account details — the email address and domain associated with your data — and describe what you would like deleted.
• Verify your identity through our support process. We do this to protect you against fraudulent deletion requests made in your name.

We will delete your data within 14 business days of a verified request, unless legal or billing obligations require us to retain part of it.

We will confirm what has been deleted and, where applicable, what must be retained and why.

• Billing and invoice records that we are required to keep for tax and accounting compliance.
• Data needed to resolve an active dispute or an open support ticket.
• Backups, which are cycled out automatically on a rolling schedule rather than deleted on demand.